TERMS AND CONDITIONS (T AND C):

General Terms and Conditions of BURA TEC d.o.o.
Version date: 23.04.2026

General Terms and Consumer Information of BURA TEC d.o.o.
Version date: 23.04.2026

Contracting party
BURA TEC d.o.o.
Put bilih stina 11
23232 Nin
Croatia
Represented by: Stephan Kownatzki
OIB:76775673205
E-mail: bok@buratec.eu
Phone: +385 99 401 1600

Scope
These General Terms and Conditions apply to all enquiries, offers, deliveries, installations, repairs, advisory services, other services and contracts of BURA TEC d.o.o. with business customers and consumers.
A consumer is any natural person acting for purposes which are outside his or her trade, business or profession. A business customer is any natural or legal person or other entity acting in the exercise of its trade, business or profession when entering into the contract.

Subject matter
BURA TEC d.o.o. supplies and/or installs, in particular, windows, doors, insect screens, awnings, shading systems, accessories, spare parts, repair materials, installation materials and other technical and construction-related products and services.
Where agreed, the scope of performance also includes consulting, measurement, planning, transport, installation, commissioning, repair and service.

Enquiries, offers and conclusion of contract
Customer enquiries are non-binding.
Offers of BURA TEC d.o.o. are subject to change unless expressly designated as binding.
Where expressly stated in the offer, the customer may accept the offer by paying the stated 50% down payment. In this case, the contract is concluded upon full receipt of the down payment by BURA TEC d.o.o.
In all other cases, the contract is concluded only upon express order confirmation by BURA TEC d.o.o. in text form.
If BURA TEC d.o.o. starts performing at the customer’s express request before a separate order confirmation is issued, the contract shall be deemed concluded at the latest when performance begins.
In the case of telephone-initiated distance service contracts with consumers, BURA TEC d.o.o. shall send the offer to the consumer on a durable medium. In such case, the contract is concluded only when BURA TEC d.o.o. receives the consumer’s confirmation of consent. Where expressly stated in the offer, legally permissible and clearly attributable to the relevant offer, payment of the stated down payment may serve as such confirmation.
Mandatory statutory information and formal requirements towards consumers remain unaffected.

Down payment invoice as order confirmation
A down payment invoice may also be used as an order confirmation and performance document if it clearly refers to the underlying offer.
For legal clarity, each down payment invoice should include at least the offer number, project name, customer name, scope of performance, total price, amount of the down payment and a clear statement as to whether the contract is already confirmed or whether – where the offer so provides – it is concluded only upon payment of the down payment.

Prices and payment terms
The prices stated in the offer or order confirmation shall apply.
Unless otherwise stated, prices for consumers are understood as final prices including statutory charges; prices for business customers are net plus statutory charges where applicable.
Unless otherwise agreed in the offer, the following payment structure applies:
– 50% down payment upon conclusion of contract
– 50% balance payment after acceptance; where no acceptance is owed, upon delivery, handover or completion.
BURA TEC d.o.o. is entitled to trigger supplier orders, procurement, production release, delivery and installation only after receipt of the agreed down payment.
If the customer defaults on a due payment, the statutory default rules shall apply. In such case, BURA TEC d.o.o. is entitled to withhold further performance until full payment has been made.

Custom-made goods, special orders and non-returnability to the supplier
Many products of BURA TEC d.o.o. are ordered, manufactured or configured according to measurements, customer wishes, colour selection, system selection or project-specific requirements.
Such customer-specific production or procurement processes are generally initiated only after receipt of the agreed down payment.
Changes or cancellations after such an order has been triggered are possible for business customers only with the express consent of BURA TEC d.o.o.; any resulting costs shall be borne by the customer.
In relation to consumers, statutory rights remain unaffected. However, there is no right of withdrawal for goods made to the consumer’s specifications or clearly tailored to the consumer’s personal needs, insofar as this is provided by law.
The fact that such goods cannot be returned to BURA TEC d.o.o. or its supplier does not affect statutory rights relating to defects or lack of conformity.

Delivery, deadlines and supplier delay
Delivery and performance deadlines are binding only if expressly confirmed as binding by BURA TEC d.o.o. in text form.
Deadlines do not begin until all technical, commercial and organisational prerequisites have been clarified, in particular not before final measurement, customer approval, secured access, fulfilment of cooperation duties and receipt of agreed down payments.
Delays not attributable to BURA TEC d.o.o., in particular force majeure, official measures, transport disruptions, material shortages, supply-chain issues, production failures or non-culpable delay by an upstream supplier, shall extend the agreed deadlines by a reasonable period.
BURA TEC d.o.o. shall inform the customer of such delay in an appropriate manner.
Such circumstance does not automatically entitle the customer to withdraw from the contract. For business customers, withdrawal due to delay is permitted only after expiry of a reasonable grace period without success. For consumers, mandatory statutory rights in the event of unreasonable delay remain unaffected.

Customer cooperation duties
The customer shall provide all information required for quotation, delivery, installation, repair and acceptance in due time and in full.
In particular, the customer shall ensure access, availability, safe working conditions, correct measurements and project data, an on-site contact person and any required approvals.
Delays or additional effort resulting from incomplete or late cooperation by the customer shall not be borne by BURA TEC d.o.o.

Delivery, installation and acceptance
Where installation, repair or any other work performance is owed, the customer shall accept the performance without undue delay after notice of completion, unless there is a material defect.
Acceptance may not be refused due to minor defects; rights relating to defects remain unaffected.
Acceptance may be express or may result from actual use of the performance or system, provided that no material defect exists.
If BURA TEC d.o.o. requests acceptance from a business customer and no notification of at least one material defect is made in text form within 7 calendar days, the performance shall be deemed accepted.
In relation to consumers, deemed acceptance shall apply only insofar as legally permissible, only if BURA TEC d.o.o. has specifically and clearly informed the consumer of this consequence and only if no material defect exists.
The balance payment becomes due upon acceptance.

Retention of title
Until all amounts due under the respective contract have been paid in full, the delivered goods remain the property of BURA TEC d.o.o. to the extent legally permissible.

Warranty and statutory defect rights
The statutory warranty and defect rights shall apply.
With respect to consumers, statutory rights regarding defective or non-conforming goods and services remain unaffected.
Business customers must notify obvious defects in text form without undue delay after discovery.

Complaints
Consumers may submit written complaints by e-mail to bok@buratec.eu or by post to BURA TEC d.o.o.
BURA TEC d.o.o. shall respond to such complaints in text form within 15 days of receipt.
Statutory possibilities of out-of-court or court dispute resolution remain unaffected.

Withdrawal for consumers
Consumers have the statutory rights of withdrawal for distance contracts and off-premises contracts, unless a statutory exclusion applies.
The withdrawal notice and the model withdrawal form below form part of the consumer information of BURA TEC d.o.o.

Data protection
Information on the processing of personal data is contained in the privacy policy of BURA TEC d.o.o. and in the data-protection information provided to the customer before or upon conclusion of the contract.

Applicable law and jurisdiction
Croatian law shall apply to business customers, insofar as legally permissible.
In relation to consumers, Croatian law shall apply only to the extent that mandatory consumer protection provisions of the state of the consumer’s habitual residence are not deprived.
If the customer is a business customer, the court having subject-matter and territorial jurisdiction at the registered seat of BURA TEC d.o.o. shall be the exclusive place of jurisdiction to the extent legally permissible.
For consumers, the statutory rules on jurisdiction shall apply.

Final provisions
If any provision of these General Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.
Individual agreements in the offer, order confirmation or separate contract documents shall take precedence over these Terms and Conditions.

Withdrawal Notice for Consumers
Version date: 23.04.2026

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be
– for contracts for the sale of goods, fourteen days from the day on which you or a third party named by you, who is not the carrier, acquire physical possession of the goods;
– if multiple goods are ordered in one order and delivered separately, fourteen days from the day on which you or a third party named by you acquire physical possession of the last item;
– if goods are delivered in several consignments or parts, fourteen days from the day on which you or a third party named by you acquire physical possession of the last consignment or part;
– for service contracts, fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us,
BURA TEC d.o.o., Put bilih stina 11, 23232 Nin, Croatia, e-mail: bok@buratec.eu, phone: +385 99 401 1600,
by means of a clear statement of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
You may copy the model withdrawal form, complete it and send it by e-mail to bok@buratec.eu.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the cost of the least expensive standard delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. Additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us will not be reimbursed.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
For sales contracts, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods, provided that you were informed about this before conclusion of the contract. If, by their nature, the goods cannot normally be returned by post, the estimated direct return costs will be communicated to you separately in the offer or order confirmation before conclusion of the contract.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested that services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of your withdrawal, compared with the full coverage of the contract.

Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not exist in particular for contracts
– for the supply of goods made to your specifications or clearly tailored to your personal needs;
– for services fully performed where we began performance only after your express consent and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed;
– in any other statutory exclusion cases.

Model withdrawal form
If you wish to withdraw from the contract, please copy this text, complete it and send it by post or e-mail to:

BURA TEC d.o.o.
Put bilih stina 11
23232 Nin
Croatia
E-mail: bok@buratec.eu

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods / for the supply of the following service:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only if this form is notified on paper)

Date: